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Digital Strategy UX / UI

Novotel ~ UX Consulting and APP Development

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    01. Challenge

    Reduce congestion in the reception area during check-out to maximize the customer experience and create a stronger engagement with the brand.

    02. Solution

    UX Consulting, design and development of an Integrated APP that works in conjunction with Novotel booking systems to introduce a digital application to check-out; avoiding traffic in reception.

    03. Result

    Check out waiting times in the reception area are now reduced by 20% improving the overall customer experience.